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Market-oriented, build a customer-centered "big service, big collaboration" system, to build a service-oriented product group.
Build a global service team, implement a full range of "great collaboration", full life cycle service, improve customer satisfaction and customer loyalty, to create a benign market service ecosystem.
The after-sales service department has 64 employees, including 9 internal staff and 55 field staff. There are 5 senior engineers, 10 engineers, 5 technicians, more than 15 senior service engineers and more than 30 intermediate service engineers.
Formulated a standard "after-sales Service management measures", the problem handling, customer receipt, customer return visit, responsibility assessment has strict requirements.
There are four service regions, east, west, south and north, and each regional service manager is responsible for the after-sales service of each region.
For major projects accredited resident staff, equipped with special tool vehicles, to provide instant service. At present, there are resident personnel in: Zhongke refining & Chemical, Quanzhou Petrochemical, Zhejiang Petrochemical, Hengli Petrochemical, Bora project, Gulei project, Longyou project, etc., and equipped with tool vehicles to provide on-site services. Service personnel stationed in regional outlets, easy to close to users, ready for on-site service.
Radiation range: Hu-Su Region (Shanghai, Jiangsu), Fujian, Zhejiang and Jiangxi region (Zhejiang, Fujian, Jiangxi), Henan and Anhui Region (Henan, Anhui)
Contact person: Li Haiguang
Contact number: 18238110075
Radiation range: Northwest region (Shanxi, Shaanxi, Gansu, Qinghai, Xinjiang, Tibet, western Inner Mongolia including Xilin Gol Meng)
Contact person: Ji Liang
Contact number: 18238110092
Radiation range: North China (Hebei, Beijing, Tianjin), Shandong region, Northeast Region (Liaoning, Jilin, Heilongjiang, eastern Inner Mongolia)
Contact person: Ji Liang
Contact number: 18238110092
Radiation range: Two lakes region (Hubei, Hunan), southern region (Guangdong, Guangxi, Hainan), southwest region (Yunnan, Guizhou, Sichuan, Chongqing)
Contact person: Li Hao
Contact number: 18238110097
Scope: Responsible for going abroad, large projects, mobile service business
Contact person: Xie Huazhang
Contact number: 0377-63258593/13503775173
Radiation range: responsible for the internal material organization and delivery, and contact with the business department to deal with the reply and urge the formulation of the treatment plan
Contact person: Wang Fengqin
Contact number: 0377-63258312/13613998075
